An old man went to a cafe to have a coffee with a couple of friends he always meets every week. The three friends went to a local restaurant in Box Hill. They ordered coffee with no sugar. The waiter went inside and someone in the kitchen started making the coffee. The friends were chatting when he came back. The waiter came after a short time with three cups of coffee. He was in a hurry to go back to the kitchen because there were a lot of customers at the cafe. He accidently spilt a hot cup of coffee on the old man’s lap. The old man screamed. The two friends tried to help the old man. One of them brought some cold water. The young waiter didn’t know what to do. A woman at the café used her mobile phone and called 000. She asked for an ambulance to be sent to the café because she saw the old man was in a lot of pain. The ambulance arrived shortly and two paramedics helped the old man. The owner of the café said he was sorry about what happened. The waiter also apologized to the old man for spilling the hot coffee on his lap. The old man accepted the waiters apology.