A: Good afternoon. National Printing. Allan speaking. How can I help you?
N: Oh, good afternoon. My name is Norma Smith and I'd like to make some inquiries about printing a book, please.
A: Yes, Mrs Smith. What would you like to know?
N: Actually it is my first book to publish and I was wondering if I can have just 100 copies printed.
A: Not a problem. We can do a short run for you if you want.
N: Sorry. What is a short run? I don't understand.
A: A short run is when you want to print a small number of copies. You are talking about 100 copies and not ten thousands.
N: Oh, I see.
A: Can you tell me what size you'd like the book to be?
N: It is A4. I am writing a book for children.
A: Does it have many pictures in it, Mrs Smith?
N: Yes, it does.
A: And how many pages is your book?
N: It is 120 pages. Can you tell me how much it will cost me, please?
A: I am not too sure about that, Mrs Smith. The boss is not here at the moment. He'll be back in a tick. I'll let him give you a call back when he comes.
N: That's all right.
A: Have you finished typing your book?
N: Yes, I have. I have done every thing on my computer.
A: Now we need to have a copy of the book file that you have on your computer to get every thing ready.
N: Do you mean that I have to come to your business to give you a copy of the book?
A: Actually, you don't have to come at all. You can send it as an email attachment.
N: I see. And what will happen after that?
A: We will print one copy for you to have a look at. If you are happy with the result, we can go ahead and print the remaining 99 copies.
N: That will be fantastic. And how long will it take to have the 100 copies ready?
A: It normally takes 2 days to get every thing done. So you can have the 100 copies on Thursday if you like.
N: Fantastic.
A: That seems to be all, Mrs Smith. Do you have any other questions?
N: No, I'll just have to wait to get the price. I hope it is not too much.
A: I am sure you will be happy with our price, Mrs Smith. We always have happy customers.
N: Thanks very much. You have been very helpful.
A: Not a problem. Have a good afternoon, Mrs Smith.
N: You, too. Bye.
A: Bye.
