A = reciptionist B = Man on the phone
A: Good Morning. Doctor Martin's surgery. June speaking. How can I help you?
B: Oh, Hello. My name is Fred Thomas. I would like to see the doctor, please.
A: When would you like to see Dr Martin? Is it today?
B: Yes, if I can, please.
A: I am afraid Dr Martins is very busy today.
B: But I can't wait. I really need to see the doctor.
A: If I give you an appointment today, you may need to wait.
B: Not a problem. I can wait.
A: Ok. I can give you an appointment to see the doctor after he finishes examining the last patient.
B: Not a problem. I can wait. I just need to see Dr Martin. I am really sick.
A: That's fine. I'll see what I can do for you.
B: Thanks very much.
A: Now I need to ask you some questions.
B: What would you like to ask?
A: Have you been here before?
B: Yes, I have. You'll find my details on your computer. You have every thing you need - my Medicare card number and my Healthcare card details too.
A: That's fine. What is your name again, please?
B: Oh, it's Fred Thomas.
A: Ok, Mr Thomas. I'll see you at 5 o'clock.
B: Thank you for your help.
A: Not a problem. Bye
What is Wrong?
June works for Doctor Ibrahim.
June is a teacher.
Fred wants to see Dr Martin because Dr Martin is sick.
Doctor Martin does not have many people to see today.
Fred will have to wait for one minute before he can see the doctor.
Fred will go to Dr Martin's surgery at 3 o'clock.
June was not very helpful.
Fred does not have his details on the computer.
Fred called June to have an appointment with her.
Fred needs to see the doctor tomorrow.
Dr Martin works at a school.
