A: Good Morning. ABC Plumbing. Tom Speaking. How can I help you?
B: Oh, Hi. My name is Sally Smith.
A: What can I do for you, Mrs. Smith?
B: Oh, it’s my kitchen tap. It is giving me a lot of troubles.
A: What is the problem with your tap?
B: It is leaking and I can’t stop it.
A: And do you have water on the floor in the kitchen?
B: No, but it is leaking in the sink and I want to have it fixed, please.
A: Ok, I can come and have a look to see what I can do.
B: And what time can you come? I want to have it fixed as soon as possible, please.
A: Look, I have one job to do this morning at 11. It should take me about one hour to finish and then I can come to your house to fix your tap.
B: So you can come after 12.
A: Yes, but I need your address, please.
B: Oh, my address is 34 Victoria Street, Box Hill.
A: Can I get your telephone number, Mrs. Smith?
B: Oh, yes. It is 9897 6545. And my mobile is 0453 678 987. Can you tell me how much you will charge me?
A: We charge 50 dollars per hour, Mrs Smith.
B: Oh, that’s fine. I just need you to come today.
A: Ok. I will see you after 12, Mrs. Smith.
B: I just need to tell you one thing before you come.
A: What is it?
B: I have a big dog in the garden and he barks a lot. Don’t be afraid. It does not bite. I will be waiting at the window to let you in the house.
A: Oh, don’t worry about the dog. I have a big dog at home myself. I like dogs. This is not a problem at all.
B: Fine, then. See you after 12.
A: Yes, Bye.
Answer These Questions:
What is the problem in Sally’s kitchen?
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What did Tom say when he answered the phone?
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How much does Tom’s company charge per hour?
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Is there any water on the floor in Sally’s kitchen?
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Does Sally have a cat or a dog in her garden?
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What is Sally’s home telephone number?
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Why can’t Tom come at 11 o’clock to fix the tap?
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How long will Tom take to finish the first job?
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What does Sally’s dog do?
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Do you think that Tom likes dogs?
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